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Privacy Policy

Effective date: May 29, 2025

At Hoosei Limited ("Hoosei", "we", "us", or "our"), we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services (as defined in our Terms of Service) in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Remember that your use of Hoosei's Services is at all times subject to our Terms of Service. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.

If you have a disability, you may access this Privacy Policy in an alternative format by contacting privacy@hoosei.com.

TL;DR (Too Long; Didn't Read)

  • We collect personal data you provide (like name/email for bookings) and data from your use of our site (like IP address, pages visited).
  • This data is used to provide our services, communicate with you, improve our website, and for security.
  • We share data with trusted service providers who help us operate (e.g., Cal.com for scheduling, Resend for emails, Vercel for hosting). We don't sell your data.
  • You have rights over your data under GDPR (like access, correction, deletion). Contact us at privacy@hoosei.com to exercise them.
  • We use cookies. You can manage your preferences via our consent tool (Ketch).

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Personal Data We Collect

Categories of Personal Data We Collect

This list details the categories of Personal Data that we collect and have collected over the past 12 months:

  • Profile or Contact Data:
    • Examples: First and last name, email address, company information (if provided), phone number (if provided).
    • Categories of Third Parties With Whom We Share: Service Providers (e.g., for communication, scheduling).
  • Device/IP Data & Web Analytics:
    • Examples: IP address, browser type and version, time zone setting, operating system, device type, web page interactions, referring webpage/source, statistics associated with device/browser interaction with our Services.
    • Categories of Third Parties With Whom We Share: Service Providers (e.g., for analytics, hosting, security).
  • Transactional Data (related to service usage):
    • Examples: Information related to bookings made via Cal.com (details you provide for the meeting), information related to your use of our CMS (Hygraph) if applicable, email preferences for communications via Resend.
    • Categories of Third Parties With Whom We Share: Service Providers (Cal.com, Resend, Hygraph).
  • Consent Data:
    • Examples: Preferences regarding cookies and tracking technologies managed via Ketch.
    • Categories of Third Parties With Whom We Share: Service Providers (Ketch).
  • Other Identifying Information You Voluntarily Provide:
    • Examples: Information in emails or other communications you send to us, survey responses.
    • Categories of Third Parties With Whom We Share: Service Providers (as necessary to address your communication).

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

  • You:
    • When you provide such information directly to us (e.g., by filling out a contact form, booking a meeting).
    • When you voluntarily provide information in free-form text boxes or through responses to surveys.
    • When you send us an email or otherwise contact us.
  • Automated Technologies:
    • When you use the Services and such information is collected automatically (e.g., IP address, browser information).
    • Through Cookies and similar tracking technologies (as described further below).
  • Third Parties (Service Providers):
    • Analytics providers (e.g., Umami) to analyse how you interact with the Services.
    • Scheduling providers (e.g., Cal.com) when you book a meeting.
    • Consent management platforms (e.g., Ketch) for your cookie preferences.
    • Communication platforms (e.g., Resend) for email delivery.
    • CMS and hosting providers (e.g., Hygraph, Vercel) as part of service operation.

Our Commercial or Business Purposes for Collecting Personal Data

  • Providing, Customizing and Improving the Services:
    • Processing bookings or other transactions.
    • Providing you with the products, services or information you request.
    • Meeting or fulfilling the reason you provided the information to us.
    • Providing support and assistance for the Services.
    • Improving the Services, including testing, research, internal analytics (e.g., via Umami) and product development.
    • Personalizing the Services, website content and communications based on your preferences.
    • Doing fraud protection, security and debugging.
  • Marketing the Services:
    • Marketing and selling the Services, where permitted by law or with your consent.
  • Corresponding with You:
    • Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Hoosei or the Services (e.g., via Resend).
    • Sending emails and other communications according to your preferences or that display content that we think will interest you.
  • Meeting Legal Requirements and Enforcing Legal Terms:
    • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process.
    • Protecting the rights, property or safety of you, Hoosei or another party.
    • Enforcing any agreements with you.
    • Resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

How We Share Your Personal Data

We disclose your Personal Data to the categories of service providers and other parties listed in this section. We do not sell your Personal Data.

  • Service Providers: These parties help us provide the Services or perform business functions on our behalf. They include:
    • Hosting, technology and communication providers (e.g., Vercel for hosting, Hygraph for CMS, Resend for email).
    • Security and fraud prevention consultants.
    • Analytics providers (e.g., Umami).
    • Scheduling providers (e.g., Cal.com).
    • Consent management platforms (e.g., Ketch).

    We ensure these service providers are contractually obligated to protect your Personal Data and use it only for the services they provide to us.

  • Legal Obligations: We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under "Meeting Legal Requirements and Enforcing Legal Terms" above.
  • Business Transfers: All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
  • De-identified or Anonymised Data: We may create aggregated, de-identified or anonymised data from the Personal Data we collect. We may use such data and share it with third parties for our lawful business purposes, including to analyse, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.

Tracking Tools, Cookies, and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, "Cookies") to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services.

We use the following types of Cookies:

  • Essential Cookies: Required for providing you with features or services that you have requested. Disabling these Cookies may make certain features and services unavailable.
  • Functional Cookies: Used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services.
  • Performance/Analytical Cookies (e.g., via Umami): Allow us to understand how visitors use our Services by collecting information about the number of visitors, what pages visitors view, and how long visitors are viewing pages. These also help us measure the performance of our advertising campaigns.

You can manage your cookie preferences through our consent management platform (Ketch). You can also typically decide whether or not to accept Cookies through your internet browser's settings. Most browsers have an option for turning off the Cookie feature. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit allaboutcookies.org.

Please note that because of our use of Cookies, the Services do not currently support "Do Not Track" requests sent from a browser.

Data Security and Retention

We seek to protect your Personal Data from unauthorised access, use and disclosure using appropriate physical, technical, organisational and administrative security measures based on the type of Personal Data and how we are processing that data. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

We retain Personal Data about you for as long as necessary to provide you with our Services, or for other essential purposes such as complying with our legal obligations, resolving disputes or collecting fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Contractual Necessity: We process certain Personal Data as a matter of "contractual necessity", meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data. This includes Profile or Contact Data, Transactional Data, and Device/IP Data necessary for service operation.

Personal Data of Children

As noted in the Terms of Service, we do not knowingly collect or solicit Personal Information from anyone under the age of 16. If you are under 16, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us Personal Information, please contact us at privacy@hoosei.com.

European Union Data Subject Rights (GDPR)

If you are a resident of the European Union ("EU"), United Kingdom, Lichtenstein, Norway or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below.

For this section, we use the terms "Personal Data" and "processing" as they are defined in the GDPR. Hoosei Limited will be the controller of your Personal Data processed in connection with the Services.

If you have any questions about this section or whether any of the following applies to you, please contact us at privacy@hoosei.com.

Personal Data We Collect

The "Categories of Personal Data We Collect" section above details the Personal Data that we collect from you.

Personal Data Use and Processing Grounds

The "Our Commercial or Business Purposes for Collecting Personal Data" section above explains how we use your Personal Data.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our "legitimate interests" or the legitimate interest of others, as further described below.

  • Contractual Necessity: We process certain Personal Data as a matter of "contractual necessity", meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data. This includes Profile or Contact Data, Transactional Data, and Device/IP Data necessary for service operation.
  • Legitimate Interest: We process certain Personal Data when we believe it furthers the legitimate interest of us or third parties. Examples include: Providing, customizing and improving the Services; Marketing the Services (where permissible); Corresponding with you; Meeting legal requirements and enforcing legal terms; Completing corporate transactions.
  • Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data (e.g., for certain types of cookies via Ketch, or for specific marketing communications). When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.

EU Data Subject Rights

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email us at privacy@hoosei.com.

  • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data.
  • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
  • Erasure: You can request that we erase some or all of your Personal Data from our systems.
  • Withdrawal of Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time.
  • Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
  • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
  • Right to File Complaint: You have the right to lodge a complaint about Hoosei's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State. A list of Supervisory Authorities is available here.

Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardises the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.

International Data Transfers

The Services are hosted and operated in various locations, including the United States ("U.S.") and Europe, through Hoosei Limited and its service providers (e.g., Vercel, Hygraph). If you do not reside in the jurisdiction where data is processed, laws in that jurisdiction may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being processed by Hoosei Limited and its service providers, and you authorise Hoosei Limitedto transfer, store and process your information in and to these locations, and possibly other countries.

When we transfer Personal Data outside the European Economic Area (EEA) or the UK, we do so in compliance with applicable data protection laws, typically by using Standard Contractual Clauses (SCCs) approved by the European Commission or the UK Information Commissioner's Office, or by relying on an adequacy decision, to ensure your Personal Data is protected.

Changes to this Privacy Policy

We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the Hoosei website, by sending you an email and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at: